Refund policy

 

Returns + Exchanges
Returns are accepted within 14 days of purchase. After 14 days you may exchange your purchase. We do not offer returns or refunds after 14 days. All items purchased on sale are final sale. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Please keep tags on if you'd like a return. 

To complete your return or exchange your item, please email hello@shop5b.com for step by step instructions.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original form of payment. All items purchased on sale are non refundable. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shop5b.com.